Recorded Webinar

Reducing the Impact of Will Calls

Reducing costly ‘will calls’ and coordinating return rides efficiently is a key issue for the NEMT industry. Brokers, providers and technology vendors are tasked with finding new and innovative ways to manage operations more effectively. In this webinar, we examine a number of ways to reduce the impact of will calls.

See how to reduce the impact of will calls!

Form Title


Paula George
Deputy Administrator, HST Coordinator
Cape Cod Regional Transit Authority

Paula George holds a degree in Business Administration, and has been in the transportation industry for over 30 years, working to provide transportation services to people of all ages. Paula is responsible for the Brokerage contract CCRTA has with the state of Massachusetts that provided over 303,000 trips in FY15 and includes both Nantucket and Martha’s Vineyard Islands. She also works with the many Cape Cod human service agencies, schools, day programs and senior centers, providing Mobility Assistance Program vehicles, transit information and resources. In addition, Paula sits on several boards and committees as a part of the CCRTA community outreach program.

Speaker Image Margaret Mixon
Director of Business Development
Coordinated Transportation Solutions, Inc

Cori Walter
General Manager
First Transit

During her dynamic career, Cori Walter has collaborated with TriMet, the State of Oregon, and with other regional transportation brokerages throughout the state in developing many of the building blocks that make up the Oregon Medical Transportation Program. Beginning as a Customer Service Representative, she quickly moved to the role of General Manager and managed the Call Center, Scheduling and Dispatch, Billing and Quality Assurance. She is now with First Transit, where she oversees their Safe Ride program, acting as a transportation provider for Access2Care, Uber and Ride Connection in the Portland metro region.

Speaker Image

Speaker Image

Some key takeaways:

We bring together a panel of NEMT providers and brokers to describe the success they’ve encountered. The methods they use are borne out of years of experience and can benefit any sized NEMT operation.

  • Best booking practices for NEMT operators
  • Innovative ways to approach will calls
  • Using technology to its fullest

If you’re confronting an issue with ‘will calls’ you definitely need to attend this informative and helpful webinar. Watch the webinar now!