The industry-wide standard for NEMT scheduling was will calls, but that often meant long wait times for riders and a high rate of no-shows. What brokers and providers are doing today to solve these problems is known as scheduled or timed returns. This practice ensures that contracted pickup window times are met.
In this industry insight, you'll hear from industry experts on a variety of topics, such as:
- The 'big unknown' of will calls and the solution
- How clients feel about the scheduled return
- Why will calls morph into no-shows
- The technological solution to will calls